> For the complete documentation index, see [llms.txt](https://authic.gitbook.io/authic-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://authic.gitbook.io/authic-product-guide/earning-and-redeeming-points/editor.md).

# How to redeem rewards 

1. **Access the Admin App**

* Open the Authic admin app on your device.

2️ **Tap “Redeem Reward”**

* In the app’s main menu press scan and tap on the “Redeem Reward” button.

3️ **Scan the Customer’s QR Code**

* Use your device’s camera to scan the customer’s unique QR code.
* This pulls up their loyalty account and rewards balance.

4️ **Select the Reward**

* Choose the reward the customer wants to redeem from their available options.

5️ **Confirm the Redemption**

* Double-check that you’ve selected the correct reward.
* Tap “Confirm” to finalize the redemption.

6️**Done!**

* The customer’s points balance updates automatically.
* The reward is marked as redeemed and can no longer be used.

**💡 Tips for Smooth Redemption:**

* Train staff to double-check the reward selected to avoid mistakes.
* Remind customers that once a reward is redeemed, it can’t be undone.
* If you offer tiered rewards, help customers choose the best fit for them!


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