> For the complete documentation index, see [llms.txt](https://authic.gitbook.io/authic-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://authic.gitbook.io/authic-product-guide/earning-and-redeeming-points/editor.md).

# How to redeem rewards 

There are two ways staff can redeem a reward: QR code scan or in-app swipe. QR is recommended when staff are always present on-site; swipe can be used as an alternative.

This is how you redeem a reward:

### **QR-code redemption:**

1. **Access the Admin App**

* Open the Authic admin app on your device.

2️ **Tap “Redeem Reward”**

* In the app’s main menu press scan and tap on the “Redeem Reward” button.

3️ **Scan the Customer’s QR Code**

* Use your device’s camera to scan the customer’s unique QR code.
* This pulls up their loyalty account and rewards balance.

4️ **Select the Reward**

* Choose the reward the customer wants to redeem from their available options.

5️ **Confirm the Redemption**

* Double-check that you’ve selected the correct reward.
* Tap “Confirm” to finalize the redemption.

6️**Done!**

* The customer’s points balance updates automatically.
* The reward is marked as redeemed and can no longer be used.

**💡 Tips for Smooth QR-code redemption:**

* Train staff to double-check the reward selected to avoid mistakes.
* Remind customers that once a reward is redeemed, it can’t be undone.
* If you offer tiered rewards, help customers choose the best fit for them!

### Swipe redemption

**Swipe redemption:**

1. **Customer Opens the App**
   * The customer opens the loyalty app on their own phone and shows their claimed reward to staff.

2️. **Staff Swipes to Redeem**

* The staff swipes the reward themselves to redeem it.

3️. **Staff Hands Over the Reward**

* Once swiped, staff hand over the on-site reward.

4️. **Done!**

* The reward is marked as redeemed and can no longer be used.

💡 **Tips for Smooth Swipe Redemption:**

* No staff device needed, this makes swipe a fast, low-friction option at busy times.
* Staff should confirm the reward shown matches what's being handed over before swiping.
* Remind customers that once a reward is redeemed, it can't be undone.