How to redeem rewards
This is how you redeem a reward:
Access the Admin App
Open the Authic admin app on your device.
2️ Tap “Redeem Reward”
In the app’s main menu press scan and tap on the “Redeem Reward” button.
3️ Scan the Customer’s QR Code
Use your device’s camera to scan the customer’s unique QR code.
This pulls up their loyalty account and rewards balance.
4️ Select the Reward
Choose the reward the customer wants to redeem from their available options.
5️ Confirm the Redemption
Double-check that you’ve selected the correct reward.
Tap “Confirm” to finalize the redemption.
6️Done!
The customer’s points balance updates automatically.
The reward is marked as redeemed and can no longer be used.
💡 Tips for Smooth Redemption:
Train staff to double-check the reward selected to avoid mistakes.
Remind customers that once a reward is redeemed, it can’t be undone.
If you offer tiered rewards, help customers choose the best fit for them!
Last updated